FAQ, RETURNS & EXCHANGES
WHAT HAPPENS IF I FORGOT TO ADD MY DISCOUNT CODE? We cannot apply a discount code to your order after you have already completed your purchase, so pay attention, dummy.
WHEN SHOULD I EXPECT MY ORDER TO SHIP OUT? Most of our orders ship within 2-4 business days of the date of purchase. Shipping times may vary due to availability. As soon as your order ships you will receive an email confirmation. We are closed on weekends. We anticipate high volume of orders during the holiday season, so please allow extra time for processing and shipping.
WHEN WILL I RECEIVE MY ORDER? Most U.S. orders will be delivered within 2-5 business days from the date it has been shipped out.
International orders may take up to 3-5 weeks to be delivered depending on customs policies for your country. Free shipping discount codes do not apply to international orders. All applicable customs fees, taxes and duties are the sole responsibility of the customer.
Customs authorities require that we state the value of the order directly on your package. It is at the sole discretion of customs to release your package. We are not liable for any customs fees in your country, holding times or incorrect shipping information provided.
WHERE IS MY ORDER? If the address provided to us upon checkout matches the exact address we shipped your order to and your tracking reads as successfully shipped, it is the sole responsibility of USPS to deliver it to you. We are not responsible for lost or stolen packages and you should contact your local post office should any problems arise. Tip: if you're not going to be home during delivery hours, we suggest calling USPS and asking them to hold your package at a local post office for pick up to prevent it from being lost or stolen. If an item is returned to sender for an incomplete/incorrect address, store credit less the shipping cost will be issued upon Lindafinegold.com receiving the package.
If your tracking information states that your package was delivered and you have not received it; you must contact us within 10 days to file a claim. We will assist you in working with the carrier to complete the claims process. Claims can take up to 30 days, depending on the shipping carrier used, to complete.
Jamieobrienshop.com does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
HOW DO I RETURN AN ITEM? If you are not 100% satisfied with your purchase, you can return your order to us within 14 days to receive store credit. Returned items must be unworn, in the state you received them, and in the original packaging. ALL HATS, STICKERS, POSTERS, and AIR-FRESHENERS ARE FINAL SALE!
Make sure to keep your return tracking info because we will need it.
We do not provide prepaid shipping labels unless an item is incorrect or damaged.
Please send your return with your packing slip/invoice to:
59-359 Ke Nui Rd
Haleiwa, HI 96712
I TRIED TRACKING MY PACKAGE & IT SAYS INVALID. WHATS SHOULD I DO? Don't panic. This is normal, especially over weekends and holidays. USPS usually takes 24-48 hours to update their tracking information. If you still feel like there is a problem, feel free to shoot us an email to email@example.com with your order number and well take a look into it for you!
CAN I CONTACT YOU GUYS DIRECTLY WITH ANY QUESTIONS? Feel free to drop us a line anytime at firstname.lastname@example.org!