WHEN SHOULD I EXPECT MY ORDER TO SHIP OUT?  Most of the orders are shipped out within 2 to 4 business days of the date purchased.  Although, when Jamie and the team are traveling, shooting, or editing, there are occasional times when the orders are delayed.  We hope this does not cause any inconvenience to you as we do try our hardest to get your product on its route to your homes.  As soon as your order is ready to go, you will receive an email confirmation stating that the merchandise will be on its way!  
*Reminder: We are closed on weekends.


WHEN WILL I RECEIVE MY ORDER? Most U.S. orders will be delivered within 2 to 5 business days from the date it has been shipped out.  

International orders may take up to 3 to five weeks to be delivered depending on customs policies of your country.  All applicable customs fees, taxes, and duties are the sole responsibility of the customer. 
Customs authors require that we state the value of the order directly on your package.  It is at the discretion of customs to release your package.  

*Reminder: are not liable for any customs fees in your country, holding times, or incorrect shipping information provided.  


WHERE IS MY ORDER? If the address provided to us upon checkout matches the exact address we shipped your order to, and your tracking reads as successfully shipped, it is the responsibility of USPS to deliver it to you.  We are not responsible for any lost or stolen packages.  If there is a issue regarding lost or stolen mail, USPS should be contacted.  
If an order is returned to sender for an incomplete/incorrect address, please make sure to add your email address when purchasing so we can contact you to fix this issue or refund your order. 
If your tracking information states that your package was delivered and you have not received it, you must contact us within 10 days to file a claim. We will assist you in working with the carrier to complete the claims process. Claims can take up to 30 days, depending on the shipping carrier used to complete. 

*Reminder: jamieobrienshop.com does not hold or accept responsibility for packages that have been reported delivered, lost, or stolen by the carrier. 


WHAT IF MY ORDER IS INCORRECT OR DAMAGED? If for any reason the order is incorrect or damaged, please send us an email at jobvlogs.info@gmail.com with a photo of the packaging label, the packaging slip, description/photo of what is wrong, and return contact information. 


I TRIED TRACKING MY PACKAGE AND IT SAYS INVALID. WHAT SHOULD I DO? Do not panic.  This is normal, especially over the weekends and holidays.  USPS usually takes 24 to 48 hours to update their tracking information.  If you still feel like there is a problem, feel free to send us an email at jobvlogs.info@gmail.com with your order number and we would be more than happy to look into it!


MORE QUESTIONS?… Send us an email at: jobvlogs.info@gmail.com







品物が未だ到着しないのですが。発注した時点で品物の運搬は、USPS(アメリカの郵便局)と国内の運搬システムの責任になります。USPS(アメリカの郵便局)の追跡番号TRACKING NUMBERを使えば、品物がどこにあるかを追跡することができます。https://www.aftership.com/ja/couriers/usps  運搬中の品物の盗難や紛失はこちらでは責任を負い兼ねます。(追跡で「引き渡し済み」と出たのに品物を受け取られていない場合、10日以内なら申し立てが出来ます。申し立ては約30日掛かります。)また、注文時に提示していただいた宛先が間違えていると、一度こちらに品物が戻ってきます。この場合、かなりの時間が費やされてしまうので、ご注文の際、宛先に間違えがないかのご確認をお願いします。宛先違いでこちらに品物が戻ってきた場合、返金を希望されるかまたは新たに正しい宛先を提示していただくかの問い合わせメールをお客様に差し上げます。(ご注文の際には必ずEメールアドレスを記入してください)

他、何かわからないことがあれば jobvlogs.info@gmail.com まで、お気軽にお問い合わせください。